
Use AI to make smarter, more intelligent customer journeys!
(and learn to turn churn into earn)

(and learn to turn churn into earn)
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Our world is becoming increasingly competitive. And while there are endless ways to remain relevant, it all boils down to how well you treat the customer. If they’re unhappy, then you’re in trouble. And as difficult as Bob or Karen may be, they come first. Why? Because customers are the pulse of every business. Yet, prioritising the customer becomes difficult because:
UNDERSTAND
Understand the correlations between your Big Data and customer behaviour.
FINDINGS
Use the findings to determine and design a powerful journey that benefits the customer experience.
JOURNEY
Pick out tailored solutions and use AI to deploy & manage customer journeys at scale.
With our secret weapon (Arnold, the UX Design Expert) and all of the AI expertise you could dream of, world-class customer journeys become a reality. It’s a behavioural psychologist (Arnold) that works closely with our AI & ML experts to give you crazy cool customer experiences that convert, retain and spread. We only take 3 essential steps to make UX Design work:
Research and outline user psychographics using tested approaches.
Determine triggers for behavioural change.
The world’s top businesses are infatuated with their customers. And we don’t blame them. What’s not to like about better profits, improved growth or greater resilience?
Customers are (and will continue to be) the reason things work. The problem is that there are so many ways to impress and persuade customers and that’s scary and overwhelming. And it’s often better left to professionals, like behavioural psychologists.
We like what we like because it’s in our biology. We like pretty things. We like simplicity. We like to feel emotion. We also like to be lazy. And because we’re so complicated, it takes years to understand why we do what we do.
Enter the UX Designer. They blend human behavioural understanding with meticulous design principles. They craft carefully planned journeys to please and persuade the user. They essentially create addicts that can’t get enough of what you have to offer.
Aug 18, 2022 03:00 PM BST / 04:00 PM SAST